At Sharp Edge Shears, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy tailored to meet the needs of our valued customers, who are predominantly barbers and professionals in the industry.
Eligibility:
Our 14-day return and exchange policy applies to all products purchased directly from Sharp Edge Shears.
To be eligible for a return or exchange, items must be in new, unused condition and returned in their original packaging.
Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
Returns:
If you wish to return an item for a refund, you must initiate the return process within 14 days of the delivery date.
Returns initiated within the eligible timeframe will be refunded to the original method of payment used for the purchase.
Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to an error on our part.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team within 14 days of receiving your order.
Exchanges are subject to product availability. If the desired item is out of stock, a refund or store credit may be issued instead.
Customers are responsible for return shipping costs associated with exchanges, unless the exchange is due to a mistake made by Sharp Edge Shears.
Process:
To initiate a return or exchange, please contact our customer service team at Sales@sharpedgeshears.com.
Our team will provide you with detailed instructions on how to return the item(s) and process your request efficiently.
Once we receive the returned item(s) and verify their condition, we will process your refund within 7 working days or exchange promptly.
Exceptions:
Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon arrival.
Items purchased from third-party retailers or distributors must be returned or exchanged through the original point of purchase.
Quality Guarantee:
At Sharp Edge Shears, we stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately, and we will resolve the issue promptly at no additional cost to you. We value your business and strive to provide the best possible shopping experience. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer service team. Thank you for choosing Sharp Edge Shears for all your barber and professional grooming needs.
